Last updated: 8 July 2026
This policy applies to AlpRoute Pro, a digital subscription service (currently €24.99 per year or €4.99 per month). Pro is sold and processed by Paddle (Paddle.com Market Limited, United Kingdom), which acts as the Merchant of Record and handles payment, EU VAT and refunds on our behalf.
If you are a consumer in the EU, you normally have the right to withdraw from a purchase within 14 days without giving a reason.
AlpRoute Pro is a digital service that starts immediately after purchase. Under EU law, if you ask us to start the service right away and acknowledge that you will lose your 14-day withdrawal right once it has fully begun, the withdrawal right no longer applies.
At checkout you will be asked to give this consent through a separate, clearly-worded checkbox — it is never bundled into the “Buy” button. If you do not tick that box, your 14-day withdrawal right is preserved and delivery/activation may be delayed accordingly.
To withdraw or request a refund, contact us at contact@alproute.com with the email used at purchase. Because Paddle is the Merchant of Record, refunds are processed through Paddle according to its standard process; we will help coordinate your request.
Pro is offered as an annual or monthly subscription. You can cancel at any time using our online cancellation page (no sign-in required) or by email; cancellation stops future renewals, and your Pro access remains active until the end of the current paid period (the year or month you have paid for). You will be reminded before a renewal where required.
Outside the statutory withdrawal right, refunds are considered on a case-by-case basis (for example, technical issues that prevent you from using Pro). Contact us and we will try to find a fair solution.
If, in the future, you purchase or manage a subscription through the Apple App Store or Google Play, those purchases are subject to the refund and cancellation policies of Apple or Google, and requests must be made through them.
contact@alproute.com · Phone: +90 532 336 91 66